Use of messaging tool and best practice:

  • View past communications and respond quickly and easily to queries
  • Send files such as plain text (.txt), PDF, images (.jpg, .gif and .png), and Word documents in .doc and .docx format. The entire message cannot exceed 10 MB (including attachments)
  • Do not solicit or share personal or payment details. All verified business information is included within transaction documents
  • We maintain a copy of all correspondence which can be used to support any future business claims related to your order or service
  • We reserve the right to delete or remove any messages or attachment containing inappropriate content
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